Frequently Asked Questions
Everything you need to know about your Natasha Denona shopping experience.
Does Natasha Denona test on animals?
No, we are a proud cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow others to test on our behalf.
What is the return policy for makeup products?
We offer a 30-day return policy for unused and unopened products in their original packaging. Due to hygiene reasons, used cosmetics cannot be returned.
How can I track my international order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your eyeshadow palettes suitable for sensitive skin?
Yes, our formulas are dermatologically tested and created with high-quality ingredients to ensure they are gentle on the skin while providing professional-grade pigmentation.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I find the best shade for my skin tone?
You can use our online Shade Finder tool or consult our digital swatches available on each product page to find the perfect match for your complexion.